Jira Align Premier Support is restricted to only support tickets raised for the Jira Align product and available 24 x 5. Premier Support for Jira Align (Cloud or On-Prem) must be contracted separately unless it is included in a specific package - for example, the Jira Align On-Premises Package. Existing Premier Support licenses don't cover Jira Align. Users of cloud Free plans and Sourcetree are only eligible for community support.Ģ Products - We have separate support offerings for Jira Align, Opsgenie, and Statuspage. Server customers can purchase Priority Support separately for $5,000.ġ Entitlement for Community support - Community Support (from the Atlassian Community) is available to anyone who signs up. Included with most Data Center subscriptions (see ‘Support Packaging’ above). Premier Named Contacts (three named contacts) For Bamboo, only customers with 100 or more remote agents will be eligible.Īdmins of products with 25+ users (4+ users for Jira Service Management)Īdmins of sites associated with Priority Support Jira Software, Jira Service Management, Jira Core, Confluence, Fisheye, Crucible, Bamboo, Bitbucket, Crowdīundled with server and non-Priority eligible Data Center software licenses.īundled with each Data Center software license.Įxceptions: For Bitbucket, only customers with 251 or more users (the 500 user tier and above) will be eligible. Jira Software, Jira Service Management, Jira Core, Confluence, Fisheye, Crucible, Bamboo, Bitbucket, Jira Align, Crowd Product and site admins of Enterprise product sites and organization admins Product and site admins of Premium product sites and organization admins Product and site admins of Standard product sites Jira Software, Jira Service Management, Confluence, Trelloīundled with paid Standard software licenseīundled with paid Premium software licenseīundled with paid Enterprise software license Jira Software, Jira Service Management, Jira Work Management, Confluence, Bitbucket, Atlas, Trello Jira Software, Jira Service Management, Jira Work Management, Jira Align, Jira Product Discovery, Confluence, Bitbucket, Atlassian Analytics, Atlas, Trello Additional support is included if you have an Enterprise plan 3. Atlassian Access is available for any of these plans and includes the same level of support as Premium (whether or not you have a Premium plan).
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